FAQ

Security Information

You are safe and secure shopping with The Lace Gallery. We do not collect any credit card information. No financial details you give will ever be stored on this website. By purchasing from The Lace Gallery your transaction is covered against any possible fraud.

To make your payment process efficient and safe we selected the most popular and reliable payment processor to work with – PayPal.

PayPal is the world’s biggest debit electronic payment system. Established in 1998 the company now operates in more than a hundred countries and has about 200 million registered users. It is the worlds most popular electronic alternative to traditional payment methods like cheques, bank drafts and postal orders.

Every transaction is heavily-protected and is carried out through a secured connection. You do not have to provide any financial data to complete a purchase with PayPal, PayPal guarantees your personal data confidentiality.

A PayPal account may be funded by a credit card or with an electronic debit from your bank account. PayPal has proven to be the most efficient, secure and trustworthy payment system. That’s why The Lace Gallery entrusts your payment process to PayPal.

No need to worry if you don’t have a PayPal account, just click on “Don’t have a PayPal account?” and follow the steps.

Delivery Information

We normally dispatch all orders promptly.

Occasionally, there may be delays within the p&p system. Although delays are rare, please allow 1 week for your order to arrive (2 weeks for international destinations), particularly during the peak periods around Christmas, New Year and Public Holidays.

Please note that additional shipping and handling surcharges may apply depending on the shipping destination.

Distance Selling Regulations

Under the Consumer Protection (Distance Selling) Regulations 2001, you have a right to cancel your order for any item purchased on this website within seven working days (not including weekends or bank holidays) from the day after delivery of your item(s) for a full refund. Any upgraded delivery costs will not be refunded.

To cancel, you can email or write to us (see contact page for details) quoting your order number. All goods must then be posted using “Recorded Delivery” to ensure their safe arrival. All postage costs are your (end user) responsibility. All returned goods must be in resaleable condition. Once we have received the returned goods, we will refund your money within 30 days.

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Contact Us

The Lace Gallery
Carrigslaney
Kilbride
Tullow
Co Carlow
R93 Y803

info@thelacegallery.com

Tel: +353 (0) 59 9155676

Mob: +353 (0) 87 2886719

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